Glowave Support
Write to us. Questions, bugs, refunds, anything: foundry.apps.global@gmail.com. One person reads that inbox, so please say which app you are writing about and what iPhone you are using.
About Glowave
Glowave paints your text in light: you type a word, sweep the phone through the air, and the letters light up one angle at a time. To the naked eye the word is faint; a long-exposure photo taken from a second phone is what holds it whole and bright, so the app includes a guide to getting that shot. You can also stand the phone up and let the text scroll across the screen, which needs nothing but the one phone. Everything is unlocked, and the text stays on this device and is never sent anywhere.
Purchases and refunds
Glowave is a paid app with a single up-front price. There is no subscription and there are no purchases inside the app: everything is unlocked from the first launch, so there is no plan to change and nothing left to buy.
Refunds are handled by Apple, not by us — we cannot issue one on your behalf. Ask for one at reportaproblem.apple.com, signed in with the Apple Account you bought the app with.
To get the app back on another device, or after reinstalling, sign in to the App Store with that same Apple Account and download it again — a paid app travels with the account. There is no "Restore Purchases" button in the app because there is nothing for it to restore.
Your data
What you create in the app stays on your device, and there are no accounts. Nothing leaves the device: the app makes no network requests of its own, which the privacy policy sets out in full.
The app's Settings screen has a button that erases everything it has stored on the device, and uninstalling does the same. We hold no record of you, so there is nothing on our side for us to look up or delete, and no identifier you need to send us.